FAQ

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Are there extra fees other than shipping?

As our products are dispatched from Japan, you may be required to cover any import duties and taxes assessed by your country's customs authorities. Kindly note that settling all applicable customs duties is your responsibility prior to receiving your order.

Can I modify or change the design after I ordered?

We cannot change the design of a product you have already ordered, so please carefully consider and confirm the design before purchasing.

I would like you to correct the image.

Unfortunately, we do not alter or modify designs created by our customers. Please prepare images as large as possible and complete the design yourself. Please note that the image quality is lowered than the original image in the simulation so that it can be operated comfortably on the web. Therefore, the image quality may appear worse than the original image in the simulation. When printing, the original image data will be used.

Can I cancel or change my order after placing it?

We are very sorry, but we cannot cancel or change your order after it has been completed. When ordering, please check carefully before placing your order.

The product I received is different from the image, can I exchange it?

Unfortunately, due to the nature of the product, exchanges are not possible. Please note that the color of the item may vary due to differences in display settings.